Terms of Service

Last updated 2 October 2026

Welcome to Loftline, a social game where you make an avatar, decorate rooms and meet people. These Terms are the agreement between you and the Loftline team ("we", "us"). By creating an account or playing as a guest you agree to them. If you do not agree, please do not use Loftline.

1. Who can play

• Loftline is for people aged 18 or over. You confirm that your date of birth is true. If we learn that someone is under 18, we will close their account.
• We may ask you to confirm your age with a credit-card check (see our Privacy Policy) before you use voice chat or other features.
• One person, one account. Do not share your account or sell it. You are responsible for what happens on it.
• For your security, signing in on a new device signs you out everywhere else. If you did not sign in yourself, change your password straight away and tell us.

2. Being kind

Keep Loftline friendly. You must not:

• harass, bully, threaten or target anyone, or use hate speech, including slurs about race, religion, sexuality, gender identity, disability or similar;
• post sexual content, or anything illegal, or anything that exploits or endangers anyone;
• share other people's personal details, or share your own contact details or links in public chat (the game removes them automatically);
• cheat, exploit bugs, use bots, run scripts that play for you, or trade or sell accounts, items or currency for real money outside the game;
• spam, advertise, impersonate staff or other players, or try to break, overload or get around the security of the game.

Ordinary swearing is allowed between adults, but it must not be aimed at someone to hurt or upset them.

3. Moderation

Members of the Loftline team may sometimes be in a room without showing in the list of people. This is only so they can see what is happening and keep everyone safe. They stay quiet while they do it, and each time is logged.

Staff and room moderators can warn, mute, kick, ban or remove content and items that break these rules, with or without notice where it is serious. You can appeal a warning, mute or ban from the game, and we will review it. We may also act on reports from other players. Room owners are responsible for their rooms and can set who may enter.

4. Virtual items, coins and gems

• Coins, gems, clothes, furniture, room tokens and other items are virtual. They have no cash value, are not property, and cannot be exchanged for money. You get a licence to use them in Loftline while your account is open.
• We may change prices, prizes, mystery crate odds (which are shown in the game), events and rewards. We may add, rebalance or retire items.
• Trading and the market are only between accounts in good standing. We may reverse trades, remove items or adjust balances that came from bugs, cheating, fraud, refunds or chargebacks.

5. Payments

• Real-money purchases (gem packs and VIP membership) are taken by our payment provider, Stripe. We never see or store your card number.
• Prices are shown in the game and include any taxes that apply. VIP is a monthly subscription that renews until you cancel it; you can cancel at any time from your profile (the billing portal) and keep VIP until the end of the period you paid for.
• Gems and VIP are digital content that is provided straight away. By buying, you ask us to start providing them immediately, and you agree that once they have been delivered you lose the 14-day right to cancel that normally applies to distance sales. This does not affect your legal rights if something is faulty or not as described: contact us and we will fix it or refund you.
• If a payment is refunded or disputed, we may take back the gems, items or VIP that came with it. Please contact us before opening a dispute so we can help.

6. Your content

You keep ownership of what you create (your avatar looks, room designs, names and messages). You give us permission to show it to other players, to store it, and to use it to run the game, for example showing your room in Discover. Do not post anything you do not have the right to share. Please keep your username and room names friendly: we may change ones that break these rules.

7. Voice chat

Voice chat connects players directly to each other. We do not record it. Others in the room can record or share what they hear, so only say what you are happy for them to hear. Where we have switched on age checks, voice is limited to people who have passed one. You can report anyone who misuses it.

8. Closing an account

You can delete your account at any time in Settings. We can suspend or close accounts that break these Terms or put others at risk. Closing an account removes its virtual items and currency without refund, except where the law says otherwise.

9. The service

We work hard to keep Loftline running, but it is provided "as is". There may be downtime, bugs, updates, and changes to features. We may change or stop the game, and will give notice where we reasonably can.

10. Liability

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or your statutory consumer rights. Subject to that, we are not responsible for losses that were not reasonably foreseeable, for what other players say or do, or for lost virtual items beyond the value you paid us for them in the previous 12 months.

11. Law and disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales can hear any dispute, although if you live elsewhere you keep any mandatory consumer rights you have under the law where you live. We aim to follow the laws that apply to us wherever our players live.

12. Changes and contact

We may update these Terms. If we make an important change, we will tell you in the game or by email, and continuing to play after the change means you accept it. Questions or complaints: loftlineofficial@gmail.com.